HELP & SUPPORT

Trouble- Shooting

Your account and login
I forgot my login, what should I do?

If you forget your login PIN on Punch, reset it from the 'Enter PIN' screen by tapping 'Reset PIN.' Set a new PIN and verify with an OTP to your phone. Then, log in with biometrics. **

  • Punch automatically remembers your PIN to prevent login issues.
  • If you forget your 4-digit PIN, you can reset it from the ‘Enter PIN’ screen by tapping on "Reset PIN."
  • You'll be asked to set a new PIN and verify it using an OTP sent to your registered phone number.
  • The new PIN you set should not match any of the last five PINs you've used.
  • After verification, log in again with your biometrics to complete the secure reset process.



Why is my Punch account not getting activated?

If your Punch account activation takes over 2 days, it could be due to delays from the exchange or KRA. In such cases, we will escalate issues to get updates from the relevant agencies.

  • After submitting your application, we forward your application to the KRA and Exchange for approval.
  • You can track your application's status on the app.
  • The average time for account activation is typically 1-2 days.
  • If activation takes more than 2 days, it's usually due to delays from the exchange or KRA.
  • In such cases, we escalate issues after 48 hours to get updates from the relevant agencies.
  • We will contact you by phone if there are any major issues requiring your attention.
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