Account opening

If your documents are rejected, a Punch expert will contact you with specific reasons and instructions for correction.

Meanwhile please ensure your documents meets our onboarding criteria:

• Clarity and Validity: The document must be clear and currently valid.
• Name Match: Your name on the document must match the one on your Punch account.
• Full Document: The document should not be cropped.
• Recency: The document must be up-to-date.

Specific requirements:

• Bank Statement: Last 6 months, with at least one credit transaction over ₹10,000.
• Salary Slip: Last three months, bearing the company seal or letterhead along with a signature.
• ITR Acknowledgment: From the last 2 fiscal year, showing your full name and PAN.
• Form 16: Form 16B from the last fiscal year, showing your full name and PAN.
• Holding Statement: Shows holdings over ₹10,000, with your full name and PAN.

Punch uses a Gmail ID for registration to ensure security and simplify the process, as most people already have a Google account.

Punch uses Google login for registration and KYC for two main reasons:

• Security: Google is one of the most secure platforms, ensuring your data is protected.
• Convenience: Most people already have a Google account, making the process easier and more straightforward for both users and us.

If fetching your bank statement on Punch fails due to server issues, we'll retry for an hour. Alternatively, you can provide another form of income proof, such as a DP statement.

• Fetching failures can occur due to server issues at the bank or depository.
• In such cases, we will continue attempting to fetch the data for an hour.
• If needed, you can choose to submit an alternative form of income proof, like a DP statement.

If your bank account verification on Punch fails, retry in a few minutes as it may be a temporary error. Make sure the account is your own to avoid issues.

• Often, this is due to a temporary technical error. Try again after a few minutes.
• Another common issue is trying to link someone else’s bank account. Ensure the account is yours.

• Please get in touch with the Punch support team via the app or call us on +91 79410 57311
• In the meantime, restarting the app has resolved the issue for most users.

Punch uses OneMoney for automated fetching. Alternatively, you can manually submit an ITR acknowledgement, Form 16B, or salary slips.

• To streamline the process, we use OneMoney for automated bank statement fetching.
• If you prefer not to use this service, you can manually upload any of the three alternative documents, namely ITR acknowledgement, Form 16B, or salary slips.

Punch Helpline: 7948222271
Live Chat (Whats App): 7304038691
Call & Trade: +91 22 48932192
Account Opening: +91-7941057311
Email: writetous@punch.trade