About This Page
This status page provides real-time monitoring of Punch's critical trading services. We track uptime, performance metrics, and incident history to ensure complete transparency about our platform's reliability.
What We Monitor:
- Orders Service: Order placement, modification, and cancellation functionality
- Login Service: User authentication and session management
- Funds Service: Fund deposits, withdrawals, and balance queries
How Uptime is Calculated: Uptime percentage is calculated over a 30-day rolling window. Each service is monitored continuously, and any degradation or downtime is reflected in the uptime bars and percentage shown above.
Performance Metrics: Response times are measured in seconds and show the average time taken for API calls to complete. Lower response times indicate better performance.
Frequently Asked Questions
Is Punch reliable for day trading and options trading?
Yes, Punch is built specifically for active traders with a focus on reliability and speed. Our uptime metrics are publicly displayed on this page, and we continuously monitor all critical services. Our infrastructure is designed to handle high-frequency trading with minimal latency.
What is Punch's uptime percentage?
You can view real-time 30-day uptime percentages for each service (Orders, Login, Funds) in the status indicators above. We aim for 99.9%+ uptime across all critical services and publish all incidents transparently on this page.
When was the last time Punch had an outage?
All incidents, including degradations and outages, are documented in the "Previous incidents" section above. Each incident includes details about the impact, resolution timeline, and affected services.
How do I check if Punch is down or if it's just my connection?
Visit this status page to check the real-time status of all services. If services show as "Online" with high uptime, the issue may be with your internet connection. You can also check specific service status indicators above to identify which service might be affected.
What happens to my orders during a Punch outage?
All confirmed orders are sent to the exchange and remain active even if Punch experiences downtime. However, you may not be able to place new orders or modify existing ones during an outage. We recommend setting appropriate stop-losses before market hours if you're concerned about volatility.
Does Punch have issues during high volatility or market hours?
Punch's infrastructure is designed to handle high trading volumes and market volatility. Our performance metrics shown above include data from market hours. We continuously scale our infrastructure to maintain reliability during peak trading times.
How quickly does Punch resolve technical issues?
Resolution times vary depending on the severity and nature of the issue. All incidents in our history include timestamps showing when they were detected and resolved. Our engineering team monitors services 24/7 and responds immediately to any degradation.
Where can I report a Punch technical issue?
If you experience any technical issues, please contact our support team at punch.trade/help/ for immediate assistance.
What services does Punch monitor for uptime?
We monitor three critical services: Orders (for placing, modifying, and canceling trades), Login (for authentication and account access), and Funds (for deposits, withdrawals, and balance queries). Each service's uptime is tracked independently and displayed above.