Version 2.1
Last updated on August 31, 2025
Market Pulse Securities Private Limited is registered with Securities & Exchange Board of India ("SEBI") as Stock Broker with Registration No. INZ000300936 and a Trading and Self-clearing member of Capital Market and Futures and Options Segment at National Stock Exchange of India Limited (NSE) (Member code: 90253; CM code M70035) and Trading member of BSE Limited (BSE) (Membership number: 6845). The Company is a Depository Participant of Central Depositories Services (India) Limited (CDSL) (DP ID 12095300), registered with SEBI Registration Number IN-DP-686-2022. The registered office of the Company is 4th Floor, 9/10, Agnelo House, C.T.S NO F/186, S. V. Road, Khar West, Mumbai, Maharashtra - 400052.
Market Pulse Securities Private Limited (hereinafter referred as 'Market Pulse' or 'Company' or 'We' or 'Us'), operates the website https://www.punch.trade/ and provides its services through its Mobile Application called PUNCH, or such other medium or channel, that is used by the Company for provisioning of the Company's services (together called as the "Platform"). The Company through its Platform offers its Clients services of trading and settlement services in Cash and Futures and Options segments over the National Stock Exchange of India Limited and BSE Ltd, and the Depository Services through Central Depository Services (India) Limited.
These Terms and Conditions are published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of the intermediary's computer resource by any person.
In terms of Information Technology Act, 2000, this document is an electronic record, being generated by a computer system and it does not require any physical or digital signature. Your acceptance to the terms and conditions as laid down hereunder shall be considered as Your consent to use the Mobile Application, Platform, the services and products (collectively referred to herein as "Services") provided by the Company in accordance with the terms and conditions laid down by Us.
The Company retains an unconditional right to modify or amend the Terms & Conditions without any requirement to notify You of the same. It shall be Your responsibility to check these Terms & Conditions periodically for changes. Your acceptance of the amended Terms & Conditions shall signify Your consent to the changes and the agreement to be legally bound by the same.
The words, "him", "his", "You", "Your", "Client", "User" and "Investor" refer to the person(s) who use and avail the Services and Products offered on the Platform and shall include both singular and plural forms. The Services provided herein is only for Indian citizens and tax resident of India.
These terms shall constitute a binding contract between the Company and You when You download or use the Services on the Platform, or use its Services on any other platform managed by the Company, and shall be referred to herein as the "Agreement". Downloading and installing any of the Mobile Applications, or using its services shall be deemed to constitute sufficient proof that you have read, understood and accepted these terms.
These Terms and Conditions contain important information regarding the Services that We will provide to you, and for your own protection you should read them carefully before accepting them. If you do not agree to these terms, you must not proceed to use the Platform, or the Services provided on the Platform.
By accepting the Terms and Conditions, You hereby represent that:
Subject to compliance with the Terms & Conditions, the Company hereby grants You a non-exclusive and limited privilege to access and use the Platform. You agree to use the Platform only: (a) for purposes that are permitted by the Terms & Conditions; and (b) in accordance with any applicable law, regulation or generally accepted practices or guidelines.
You agree that You shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, alter, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through the Platform, except that You may download the Platform for Your own personal, internal and non-commercial use. You agree that You will not use the Platform in any manner, or engage in any activity that may damage, disable or impair or adversely affect the use of the Platform, or interfere with any other users' use, legal rights, or enjoyment of the Platform. Further, You agree not to remove any text, copyright or other proprietary notices contained in the content downloaded from the Platform. Further, You undertake not to:
Before availing of Platform services, the Client shall complete the registration process as may be prescribed from time to time. The Client shall follow the instruction given on the Platform for registering himself/herself as a client.
The Client agrees that all investment and disinvestment decisions are based on the Client's own evaluation of financial circumstances and investment objectives. This extends to any decisions made by the Client on the basis of any information that may be made available on the Platform. The Client will not hold, nor seek to hold the Company or any of its officers, directors, partners, employees, agents, subsidiaries, affiliates or business associates liable for any trading losses, cost of damage incurred by the Client consequent upon relying on investment information, research opinions or advice or any other material/information whatsoever on the Platform, literature, brochure issued by, or any other agency appointed/authorised by the Company. The Client should seek independent professional advice regarding the suitability of any investment decisions. The Client also acknowledges that employees of the Company are not authorized to give any such advice and that the Client will not solicit or rely upon any such advice from the Company or any of its employees.
Online account opening using AADHAAR is currently available only for individual residents of India (HUFs, corporate bodies, NRIs, etc., not eligible).
When opening an account online using AADHAAR, data will be fetched from the KYC database, and cannot be edited.
Certain eligibility criteria and terms and conditions have been prescribed to be followed by the client, before opening trading and demat account through its Platform. The Client is required to go through each and every condition as mentioned below and verify if he/she is eligible to open account with Us. If all terms and conditions are acceptable to the client, he/she should continue to open trading and demat account on our Platform. The online consent for accepting the terms & conditions will be considered as the final consent of the client:
The Client will be provided with a username and an option to set the password, which will enable him to avail of the trading facilities offered by the Company on its Platform, or in any such other manner as may be permitted by the Company for availing the services. All terms regarding the use, reset and modification of such password shall be governed by information on the Platform.
Each Client's account on PUNCH (or the platform) has a Two-Factor Authentication (2FA) system in place for a secure login experience. A biometric authentication shall be deployed as one of the authentication factors, along with any one of the below-mentioned factors:
However, in case where biometric authentication is not possible, both the aforementioned factors (Knowledge factor and Possession factor) shall be implemented, in addition to the user ID, for 2-factor authentication (2FA).
The option to create biometric identification and Password i.e. 2FA will be provided to the Client during account opening journey. This 2FA by each client, is unique to him/her, and is not known to anybody else apart from the client himself/herself. The 2FA credentials are privileged information, and must be kept in high secrecy by each client and not shared with anybody else. This 2FA mechanism is set in place as per SEBI, Exchange and Depository guidelines with respect to Internet Based Trading Rules.
As per instructions from SEBI & the Depositories, we are also required to obtain the above stated 2FA for all such sell transactions where shares are debited from the demat account using the Online DIS route. Therefore, the same 2FA set by Client for their Platform login, will be required to be inputted by them each time during a debit/sell transaction from their holdings from their demat account via Platform.
Any Password can be reset by the Client at any point of time, by selecting the 'Forgot Password' link under the login area. As soon as the Client selects 'Forgot Password' link, an OTP (One Time Password) shall be sent to the registered mobile number of the Client for authentication and upon entering OTP, the option to reset the password will be provided to the Client.
The Client acknowledges that he is fully aware of and understands the risks associated with availing online trading services through internet, including the risk of misuse and unauthorised use of his Username and/or Password by a third party, and the risk of a person hacking into the Client's account on the Platform and routing orders and transactions on behalf of the Client through the System without authority. The Client agrees that he shall be fully liable and responsible for keeping the Username and Password confidential and secure, and for any and all unauthorised use and misuse of his Password and/or Username and also for any and all acts done by any person through the Platform on the Client's Username, in any manner.
Without prejudice to the provisions mentioned herein above, the Client shall immediately notify the Company in writing with full details if he discovers or suspects unauthorised access through his Username, Password or Account, he notices discrepancies that might be attributable to unauthorised access or he discovers a security flaw in the Company's Online Trading Platform.
All orders for purchase, sale or other dealings in securities and other instructions routed through the Platform via the Client's Username shall be deemed to have been given by the Client.
The Company is currently providing trading facility to its Clients only through its Mobile application i.e. Punch. In case of any system failure, the Clients would be given an option to execute their trades by getting in touch with the Support Team on 022-489-32192. It may be noted that this facility will only be made available as a measure of contingency i.e. only in case of failure of Our systems. The Client agrees to provide information relating to customer user identification number, and such other information as may be required while placing orders on the telephone to determine the identity of the client.
The orders and instructions and all contracts and transactions entered into pursuant thereto and the settlement thereof will be in accordance with the SEBI, Exchange and Depository Provisions.
The Company may from time to time impose and vary limits on the orders which the Client can place through the Platform (including exposure limits, turnover limits, limits as to the number, value and/or kind of securities in respect of which orders can be placed, the companies in respect of whose securities orders can be placed, etc.). The Client is aware and agrees that the Company may need to vary or reduce the limits or impose new limits urgently on the basis of the it's risk perception and other factors considered relevant by it, and the Company may be unable to inform the Client of such variation, reduction or imposition in advance. The Client agrees that the Company shall not be responsible for such variation, reduction or imposition or the Client's inability to route any order through the Platform on account of any such variation, reduction or imposition of limits. The Client understands and agrees that the Company may, at any time, at its sole discretion and without prior notice, prohibit or restrict the Client's ability to place orders or trade in securities through the Platform.
Though orders will generally be routed to the Exchange's computer systems within a few seconds from the time the order is placed by the Client on the Platform, We shall not be liable for any delay in the execution of any order or for any resultant loss on account of the delay.
The Client agrees that the Company may impose scripwise surveillance, or such other conditions as to scripwise limits, etc. The Client also understands that We may impose various surveillance measures which may differ from client to client on the basis of Company's risk perception and other factors considered relevant by the Company.
In case of a market order, the Client agrees that he will receive the price at which his order is executed by the exchange's computer system; and such price may be different from the price at which the security is trading when his order is entered into the Platform.
The Client agrees that all orders placed through the Platform shall be forwarded by the system to the Exchange. All orders placed otherwise than through the Platform shall be forwarded by the system to Exchange terminals or any other order execution mechanism at the discretion of the Company. In the event that the order is placed during the trading hours, it shall be routed to and executed on the market system.
Online confirmation will be sent to the Client by notification on the Mobile App/ Whatsapp message/electronic mail after the execution of the order, trade and this shall be deemed to be valid delivery thereof by the Company. It shall be the responsibility of the Client to review immediately upon receipt, whether delivered to him by electronic mail or any other electronic means, all confirmations of order, transactions, or cancellations. It shall be the responsibility of the Client to follow up with the Company for all such confirmations that are not received by him within a stipulated time.
The Client shall bring any errors in any report, confirmation or contract note of executed trades (including execution prices, scripts or quantities) to the Company's notice in writing by an electronic mail within twenty-four hours of receipt of the concerned report, confirmation or contract note. In all cases, the Company shall have a right to accept or reject the Client's objection.
There may be a delay in receiving the reports of transaction status by the Company from the respective Exchanges or other persons in respect of, or in connection with which the Company has entered into contracts or transactions on behalf of the Clients. Accordingly, the Company may forward to the Client late reports in respect of such transactions that were previously unreported to him as expired, canceled or executed. The client shall not hold the Company responsible for any losses suffered by him/her on account of any late reports, statements or any errors in the report / statements computed by or received from any Exchange.
The Client agrees that if, for any circumstance, or for any reason, the markets close before the acceptance of the Order by the Exchange, the order may be rejected. The Client agrees further that We may reject Orders if the same are rejected by the Exchange for any reason. In case of rejection of an order due to rejection by the Exchange, the Client agrees that the order shall remain declined and shall not be re-processed, in any event.
The Company may, at its sole discretion, reject any order placed on the trading Platform, or in any other manner due to any reason, including but not limited to the non-availability of funds in the trading account of the Client, non-availability of securities in the Demat account of the Client with a designated depository participant, insufficiency of margin amount if the Client opts for margin trading, suspension of scrip-specific trading activities by or on an Exchange, and the applicability of circuit breaker to a scrip in which orders are placed.
The Client agrees that, if the order is not accepted on the Platform for any reason, the Company shall have the right to treat the order as having lapsed.
The Client is aware that the electronic trading systems, either at the Exchange or in the office of the Company are vulnerable to temporary disruptions, breakdowns or failures. In the event of non-execution of trade orders or trade cancellation due to the happening of such events or vulnerabilities due to failure / disruption / breakdown of system or link, the Company shall be entitled to cancel relative request/(s) with the Client and shall not be liable to execute the desired transactions of the Client's. In such an event, the Company does not accept responsibility for any losses incurred / that may be incurred by the Client due to such eventualities which are beyond the control of the Company.
The Company may, at its sole discretion, permit execution of orders in respect of securities, irrespective of the amount in the balance of the account of the Client.
The Client agrees to abide with, and be bound by, all the rules, regulations and bye-laws of the Exchange, as are in force, pertaining to the transactions on his behalf carried out by the Company and the orders placed by him on the Platform or any other manner.
The Company shall not be responsible for any order that is made by the Client by mistake and every order that is entered by the Client through the use of the allotted user name and the security code(s) shall be deemed to be a valid order for which the Client shall be fully responsible.
Cancellation or modification of an order pursuant to the Client's request in that behalf is not guaranteed. The order will be canceled or modified only if the Client's request for cancellation and modification is received and the order is successfully canceled or modified before it is executed. Market orders are subject to immediate execution wherever possible.
The Client shall not be entitled to presume an order having been executed, canceled or modified until a confirmation from the Company is received by the Client. However, due to technical or other factors, the confirmation may not be immediately transmitted to, or received by the Client, and such a delay shall not entitle the Client to presume that the order has not been executed, canceled or modified unless and until the Company has so confirmed in writing.
The pending orders shall be governed as per the Exchange systems, after the market is closed for the day.
The contract notes shall be issued to the clients in terms of the SEBI (Brokers and Sub-Brokers) Rules and Regulations, 1992, within 24 hours of the execution of the trade. The Client agrees that the contract note will be issued in digital form which shall be sent by way of electronic mail to the address provided by the Client. Such a contract note, if issued in physical form shall be dispatched by the Company by courier, at the correspondence address mentioned in the account opening form, or at any other address expressly informed to the Company by the Client. The Company shall not be responsible for the non-receipt of the contract notes due to any change in the correspondence address of the Client not intimated to the Company in writing. Client is aware that it is his responsibility to review the trade confirmations, the contract notes, the bills or statements of account immediately upon their receipt. All such confirmations and statements shall be deemed to have been accepted as correct if the client does not object in writing to any of the contents of such trade confirmation/intimation within 24 hours to the Company.
We may allow/disallow Client(s) from trading in any security or class of securities, or derivatives contracts and impose such conditions including scrip-wise conditional trading for trading as it may deem fit from time to time.
The Client agrees and undertakes to immediately deposit with Us such funds, securities or other acceptable security, which may be required as margin. The Client agrees that the Company shall be entitled to require the Client to deposit a higher margin than that prescribed by the Exchange. The Client understands that payment of margins by the Client does not necessarily imply complete satisfaction of all dues. In spite of consistently having paid margins, the Client may, on the settlement of its trade, be obliged to pay such further sums as the contract may require.
The Margin will not be interest bearing. The Company shall have, at its sole discretion, the irrevocable right to set off a part or whole of the Margin i.e., by the way of appropriating the relevant amount of cash or by sale or transfer of all or some of the Securities which form part of the Margin, against any dues of the Client.
The Client further undertakes to replenish any shortfall in the value of the margin that consequents to a fall in the market value of such securities placed as margin immediately whether or not the Company intimates such shortfall.
The Company may, at its sole discretion, prescribe the payment of Margin in the form of fund transfer instead of, or in addition to margin in form of securities. The Client accepts to comply with the requirement of the Company with regards to payment of Margin in the form of fund transfer immediately. Without prejudice to the Company's other rights (including the right to refer a matter to arbitration), the Company shall be entitled to liquidate / close out all or any of the client's positions for non-payment of margins or other amount, outstanding debts, etc., and adjust the proceeds of such liquidation / close out, if any, against the client's liabilities / obligations. Any and all losses and financial charges on account of such liquidation / closing-out shall be charged to and borne by the Client.
The Client agrees to abide by the exposure limits, if any, set by the Company or by the Exchange or Clearing Corporation or SEBI from time to time.
The Client is also aware that Company is required to deposit sufficient margin with the Exchange to enable all its eligible clients to trade, subject to such limits as may be imposed by the Company on the basis of the Company's Risk perception and other factors considered relevant by it. However, there may be circumstances when the deposits made by the Company with the Exchange may not be sufficient in times of extreme volatility, and trading terminals of the Company may get temporarily suspended because of the cumulative effect of non-meeting of obligation by various clients as per this agreement. In these circumstances, no Client shall have the right to claim any damages from the Company for any loss that they might incur on account of such suspension of trading.
The Client agrees that cash placed by them as margin may in turn be placed as margin by the Company with the Exchanges or banks or such other institutions as it may deem fit. The Client authorises the Company to do all such acts, deeds and things as may be necessary and expedient for placing such cash with the Exchanges/Banks/Institutions as margin.
In exercise of Company's right to sell securities under the Agreement, the Client agrees that the choice of specific securities to be sold shall be solely at the discretion of the Company.
Money pay-in to the Company - The Client agrees that all payments due to the Company will be made within the specified time and in the event of any delay, the Company may refuse, at their discretion, to carry out transactions or closeout the position and the costs/losses if any, thereof shall be borne solely and completely by the Client. All payments made to the Company shall be from the primary account of the Client and shall not be from any third party.
Money payout to the Company - Notwithstanding anything contained in any other agreement or arrangement, if any, between the parties hereto, the Client hereby authorizes the Company to release all payments due to him from the trading account maintained with the Company, against specific request in this behalf.
Securities pay-in to the Company - All delivery to be effected to the Company for a trade, must be made available prior to placement/execution of the sale order. However, due to any circumstances the same is not available in the Client account, the delivery must be made within 24 hours from the execution of the sale order or one day before the pay-in date, whichever is earlier. Losses, if any, that may accrue in the event of a default in completing the delivery on the exchange by the Company as a result of any delay in the delivery by the Client, shall be borne solely and completely by the Client. Losses for the purposes of this clause shall include auction debits/ penalty charges, if any incurred as a result of non-delivery of securities on the settlement date on the exchange.
No third party shares will be sold through the Company or third party payment should be made to the Company and Client will be solely responsible for any violation. If the Client has sold any securities from the exchange against purchase in previous settlements, such sale shall be at the sole risk as to costs and consequences thereof of the Client.
Securities pay-out by the Company - The Company may directly credit the demat account of the Client maintained with it.
Provided that if the order placed by the Client through our Platform or otherwise is for securities which are in the no-delivery period, such securities shall be credited to the trading account of the Client only at the time of settlement of trades, as per the schedule of the Exchange. In case if any sum due from the Client, the Company is authorised to withhold the credit of securities to the demat account of the Client to meet liabilities of Client to the Company.
The Company is entitled to consider any sum or money or security lying to the credit of the Client as margin received.
The Platform and all information, content, materials, products including, but not limited to text, content, photographs, graphics, video and audio content and computer code ("Content") on the Platform is owned and controlled by the Company and its group companies or affiliates and the design, structure, selection and feel and arrangement of the Content is protected by copyright, patent and trademark laws and other various intellectual property rights either in the favour of the Company, or third parties from whom the appropriate permissions have been taken under applicable laws. The trademarks, logos and service marks displayed on the Platform ("Marks") are the property of the Company and its group companies or affiliates or other respective third parties, as the case may be. You are not permitted to use the Marks without the express prior written consent of the Company or the third party that owns the Marks.
Further, You understand and accept that all information, except Your personal information and other data submitted by You for the purposes of transacting on the Platform, through the Platform, shall be deemed the property of the Company, and the Company shall be free to use any ideas, concepts, know-how or techniques provided by You on the Platform, in any manner whatsoever. On initiating a contact or query through the Platform, You agree to be contacted by the Company or any other entities with whom the Company has entered into an arrangement for the provisions of Services to You.
The Client hereby warrants that he is capable of executing the present agreement and that the terms of the present are not in contravention of any rights of any party with whom such client has any agreements, at any time prior to the execution of this agreement.
He agrees to provide and continue to provide all details about themselves as may be required by the Company, including but not restricted to PAN Number or Unique Identification Number (issued by UIDAI), and states all details and facts represented to the Company are true.
The Client is aware and acknowledges that trading over the internet involves many uncertain factors and complex hardware, software, systems, communication lines, peripherals, etc., which are susceptible to interruptions and dislocations; and that the Platform may at any time be unavailable without further notice. Market Pulse and the Exchange/Depository do not make any representation or warranty that the Company's Platform will be available to the Client at all times without any interruption. The Client agrees that he shall not have any claim against the Exchange/Depository or the Company on account of any suspension, interruption, non-availability or malfunctioning of the Service of Company's Platform or the Exchange's/Depository service or systems for any reason whatsoever.
The Company shall not be responsible for the delay or inability on the Client's part, to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond the Company's control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your Mobile systems, computer systems or loss of data that results from the download of such material or data.
We state that we have complied with and will continuously comply with all statutory and regulatory directions to offer the Internet Trading services through the Platform.
The Client/s agree to indemnify and hold the Company harmless against any loss that may be suffered by it, its customers or a third party or any claim or action that may be initiated by a third party which is in any way the result of improper use of the Platform by the Client/s.
The Client hereby confirms and warrants that the Client authorises the Company to take all such steps on the Client's behalf as may be required for provisions or to complete or settle any transactions entered into through or with the Company or executed by the Company on behalf of the Client. However, nothing herein shall oblige the Company to take such steps.
Please note that not all the Platform Services are available in all geographical areas and depending on Your location, You may not be eligible to avail certain Platform Services. The Company and /or its group entities and affiliates reserve the absolute right to determine the availability and eligibility for any of the Service offered on the Platform.
The Company is not responsible for the availability of content or other services on third party sites linked from the Platform and the Company urges You to read the Terms & Conditions of the respective third party sites, before accessing or registering with any of such third party sites. Further, the Company does not make any warranties and expressly disclaims all warranties express or implied, including without limitation, those of merchantability and fitness for a particular purpose, title or non-infringement with respect to any information or services or products that are available or advertised or sold through these third-party websites.
The Client understands and consents to record his / her telephonic conversations with the customer support department (managed by us or through any outsourced vendor) for quality control, record retention, or other similar purposes. We agree to keep such records confidential. The Client agrees, acknowledges and provides his / her consent that the information provided by him / her, and any of his/ her other details/ information/ record, may be shared with regulators / government bodies if and when required them.
Further, The Client will not dispute or hold the Company responsible for:
The Client agrees to pay the Company and authorises the Company to debit from its Fund balance any brokerage, commission, fees, statutory/regulatory dues and transaction charges as agreed upon and due from time to time, as applied to such Client's account, transactions, and trading ledger by the Company, for the services that the Client receives from the Company.
All fees, brokerage, and charges on the Company's platform are subject to change from time to time, subject to complying with rules prescribed by the Depository, Exchanges and SEBI, at the Company's discretion, with due notification to the Client. Each time there is any change with respect to fees, charges, and brokerage, the Company would notify all Clients by an email to their registered email ID and/or any other electronic means with all details, along with the date of such changes being effective.
An updated schedule of charges, brokerage, fees, towards applicable services provided by the Company along with taxes and other mandatory transaction charges is made in the Account Opening form.
Clients are allowed to transfer funds in their Trading Account only from bank accounts which are registered with Us. Any transfer from a non-registered bank account will not be considered and trading limits will not be given to clients against such credit. In case the client wants to transfer the fund from a Bank account other than registered bank account, then client has to 1st add / register a new Bank account with the Company, upon successful verification Client will be allowed to transfer the fund from newly registered bank account.
Client has the facility to make Payin or Fund transfer using the following mechanism. Transaction charges as applicable would be charged to the Client and the ledger would be debited based on the selected mode of payment.
1. Instant payment gateway mode: Clients are advised to transfer funds using the payment gateway option provided on the mobile app of Market Pulse i.e., Punch using Instant payment gateway facility. Upon successful verification of the transaction, limits will be assigned to the client. Available modes of payment through the instant payment gateway are UPI and IMPS/ NEFT/ RTGS.
2. Other than Instant payment gateway mode: In case clients choose to transfer the funds directly through Bank / UPI (i.e., not using the mobile app), the credit for the same will be provided only upon receipt and identification of the client, this process will be on best effort basis and may take time. Risk of square off due to margin shortfall or MTM shortfall during this time will be borne by the client. In cases where MPSPL is unable to identify the trading account linked to bank account from which funds are transferred, the said funds will be refunded back to the account from where credit was received.
The Company does not warrant that (i) the Platform or Platform Services will meet the Client's requirements or Your use of the Platform will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Platform will be effective, accurate or reliable; (iii) any errors or defects in the Platform will be corrected. No advice or information, whether oral or written, obtained by the Client from the Company and/or our group entities or affiliates shall create any warranty not expressly stated in the Terms & Conditions. The service is provided in an "as is" and "as available" basis without warranties of any kind, either express or implied, including, without limitation, those of merchantability and fitness for a particular purpose. The Client agrees that We shall not be held responsible for delays in transmission of orders due to breakdown of the system or failure of communication facilities either due to the fault of the systems of the Company or of the Exchanges, or Depository, or otherwise or for any other delay beyond the reasonable control of the Company due to a breakdown or failure of communication facilities or for any other delay beyond the reasonable control of the Company. The Client hereby consents to receive promotional content from Us through email, voice calls, SMS or any social media channels not limited to WhatsApp, Facebook, Twitter, etc.
The Client agrees to indemnify the Company and/ its group entities and affiliates, its directors and employees from any losses, damages, penalties, claims, costs and demands (including reasonable attorney fees and legal costs) arising out of the Client's breach or non-performance and/or non-observance of the duties and obligations, representations, warranties and covenants under the Terms & Conditions or due to the Client's acts or omissions. The Client further agree to hold the Company and/or its group entities and affiliates harmless against any claims made by any third party due to, or arising out of, or in connection with, the Client's use of the Platform, any misrepresentation with respect to the data or information provided by him/her, the Client's violation of the Terms & Conditions, or the Client's violation of any rights of another, including any intellectual property rights. In no event shall the Company and/ or its group entities and affiliates and their officers, partners, consultants, agents and employees, be liable to the Client or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with the Client's use of or access to the Platform or Content on the Platform. The limitations and exclusions in the Terms & Conditions apply to the maximum extent permitted by applicable laws.
The Client is aware that authentic technologies and strict security measures are required for online trading through an order routed system and undertake to ensure that the password of the Client and /or their authorized representatives are not revealed to any third party. The Client also agrees to indemnify Us from any loss, injury, claim or any action instituted against the Company arising from the misuse of the password by any party.
In the event of death or insolvency of the Client, or their otherwise becoming incapable of receiving and paying for or delivering or transferring securities which the Client has ordered to be bought or sold, the Company may close out the transaction of the Client and the Client or his legal representative shall be liable for any losses, costs and be entitled to any surplus which may result therefrom.
The Company shall not be liable for failure or error of any transaction on the Platform or for any failure on part of the Company to perform any of its obligations under these Terms & Conditions if performance is prevented, hindered or delayed by a Force Majeure event (defined below) and in such case its obligations under these Terms & Conditions shall be suspended for so long as the Force Majeure event continues. The term "Force Majeure Event" means any event due to any cause beyond the reasonable control of the Company, including, but without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.
In the event of any one or more of the provisions contained in this Terms & Conditions becoming invalid, illegal or unenforceable in any respect under any law for the time being in force, the validity, legality and enforceability of the remaining provisions contained herein shall not in any way be prejudiced or affected thereto.
We have developed our trading platform keeping the Client into focus, and the trading platform is accessed through opening a Trading Account with us at the most pocket friendly cost. No refund of account opening charges shall be made once the Trading account is opened with us. Refund shall be provided only under circumstance where the account opening charges are paid more than once by the Client during account opening process for opening the Client's Trading Account. In such cases where the Client has paid account opening fees more than once, the Client may place a written refund request with the support team along with the payment details like the Bank Account Number, Transaction Number, etc. Once the Client's Trading account is opened, any payments made thereafter will be credited towards your account and there shall be no refunds. To withdraw any amount from such account, the Client may place withdrawal request through the Platform. The Company shall process payout for such request within 1 business day.
PUNCH uses third party payment gateways for facilitating transfer of money. Transactions once completed cannot be canceled. User should use their own bank account otherwise the transactions are liable to be rejected.
Note: The completion of the refund procedure is subject to agencies such as banks, payment gateways, etc.
You agree that any violation by You of these Terms & Conditions will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company and/ or its group entities and affiliates, as the case may be, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity. If the Company takes any legal action against You as a result of Your violation of these Terms & Conditions, they will be entitled to recover from You, and You agree to pay all reasonable attorneys' fees and costs of such action, in addition to any other relief that may be granted.
The Terms & Conditions will continue to apply until terminated by either You or the Company as set forth below. If You object to the Terms & Conditions or are dissatisfied with the Platform, your only recourse is to (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform. In case you violate these Terms & Conditions and/ or any applicable law, the Company may, at any time and in its sole discretion, terminate Your Account and/or prevent You from accessing the Platform and/or Platform Services. The Company may delist You or block Your future access to the Platform or suspend or terminate your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms & Conditions or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms & Conditions will survive indefinitely unless and until the Company chooses to terminate them. If You or the Company terminate Your use of the Platform, the Company may delete any Content or other materials relating to You and the Company shall have no liability to You or any third party for doing so. However Your transaction details may be preserved by the Company for purposes of tax or regulatory compliance. The Company may modify these terms at any time.
You agree that the Company, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate your account (or any part thereof) or your use of the Platform, at any time. We may also in its sole discretion block, restrict, disable, suspend or terminate your access to the Platform, or any part thereof, with or without notice. You agree that any termination of your access to the Platform or any account you may have or portion thereof may be effected without prior notice, and you agree that We will not be liable to You or any third party for any such termination or interruption. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies which the Company may have at law or in equity. Upon termination for any reason, you agree to immediately stop using the Platform. You may terminate Your account with Us by raising a termination request through the Platform. Such termination requests can only be initiated when (i) the portfolio value of the User is Zero, and (ii) there are no monies due to the Company from the User.
The Terms & Conditions shall be governed and construed in accordance with the laws of India without reference to conflict of laws principles. All disputes arising in relation to it shall be subject to the exclusive jurisdiction of court at Mumbai.
Investment in the securities market are subject to market risks, read all investments related documents carefully, before investing.
Investor Satisfaction is of utmost importance to Us, for which necessary mechanisms and systems are put in place. In case of any dissatisfaction with the Platform Services, the Client shall first file a formal complaint with the customer service of the Company, as may be applicable, prior to pursuing any other recourse. All the investor grievances are monitored and redressed by the Compliance Officer of the Company, who reports directly to the Board of Directors, and this essentially takes care of the necessary escalation in case of any long pending and serious compliant, otherwise the same are taken care of by the Compliance Officer with the support of the Compliance team. Clients can email their grievances on the email id grievances@punch.trade, which is displayed on the Platform and the same is also mentioned on the contract notes and other correspondence, sent to the client from time to time.
All notices, correspondences or communications issued under this agreement shall be served in any one or more of the following modes of communications and such notice or communication shall be served at the ordinary place of residence and/or last known web address / residing address and / or at the ordinary business address of the party to this agreement such as:
These Terms of Use govern the usage of services of the Protection Order. By agreeing to use Protection Order, you agree to have read and understood these clauses, conditions, the modalities of how Protection Order clearly works, and Market Pulse Securities Pvt. Ltd. (Punch) policies, procedures and risk disclosure documents.